“We were having issues with the heat pump for our house. The technician who was sent out was the most knowledgeable I have ever met in the industry. He was able to identify the root cause of the problem that had been an issue for years. I received a quote the same day from the sales team for a new unit. Overall great customer service and knowledgeable team. I would highly recommend them!”
“they came out saturday ($125) for what i already knew what was wrong they came out and confirmed it said might be under warranty told them i didn't care just fix it we'll pay for part (txv) said they'd work up and estimate and call on monday. no call (they may have been closed for easter on monday so i took that in to account) no call tuesday. so wed. morning i went to another company with a Johnstone part number for the txv and had system up and cooling before they called me back on thursday and told they couldn't find the part but could put in a fixed metering device. Johnstone had 5 on the self when i pick up the part on will call. (that would have taken away some efficiency from the system) i don't understand having a service truck truck without parts to fix systems. (this was a very widely used part by many manufacturers on a 3 year old coil that is still produced )”
“They came quickly and worked hard to find a replacement part so I would have heat on a day with single digit temps.”
“There was a bit of a conflict with heat pump replacement. The service tech said heat pump damage was ice storm damage so warranty was voided. The insurance adjuster said it wasn't ice storm damage, it was manufacturers defect, so insurance was voided. That left me stuck in the middle and on the hook to replace a 3 1/2 year old heat pump out of pocket. Not much I could do.”
“Woodard Cooling and Heating is always dependable . We will always rely on them for our heat/air needs. We used them for 35 years”
“I had a very positive experience today getting my maintenance done on my heating unit. No issues were detected today & my technician today was Gary. Gary also came out to do my maintenance this past summer as well. Gary is very professional ,polite & answered all my questions both visits. I will request he be my technician next time I need someone to come out for air/heat unit. Def recommend Woodard & Heating & especially my technician Gary.”
“Very nice and knowledgeable technician. Gary Did a good and thorough job.”
“You guys always go above and beyond. You have fast service and always fix our problems. We are so lucky you are our HVAC company. Thank you for always being prompt on your service. THANK YOU”